Last updated: 11 October 2026
1. About us
The online shop at https://lumellu.com is run by Lumellu, Poland (“Lumellu”, “we”, “us”). You can contact us at hello.lumellu@gmail.com.
These terms apply to all purchases made on lumellu.com. By placing an order, you accept them.
2. Our products
We sell digital hand embroidery and sewing patterns in PDF format. No physical item is shipped. Each product page describes what the file contains. To use the files you need a device that can open PDF files, for example with Adobe Acrobat Reader.
Colours of finished embroidery may look slightly different depending on your screen, fabric and threads.
3. Ordering
To order, add patterns to your cart, enter your details at checkout, confirm your consent to immediate delivery, and complete the payment. The contract is concluded when you receive our order confirmation email. You can order with or without creating an account.
4. Prices and payment
Prices are shown in euro (EUR) and include all applicable taxes. The price shown at checkout is the final price. Payments are processed securely by Stripe. Discount codes can be used only under the conditions stated with each code.
5. Delivery
Your files are available to download immediately after payment, on the order confirmation page, in the order email and, if you have an account, in your account. If you do not receive your files, contact us and we will send them again.
6. Right of withdrawal
Consumers in the EU normally have 14 days to withdraw from an online purchase. For digital content, this right ends once delivery has begun with your express consent. At checkout you agree to immediate delivery and confirm that you understand you lose your right of withdrawal once the download is available. Details are in our Refund Policy.
7. Faulty files and complaints
If a file is damaged, incomplete, will not open or does not match its description, you have statutory rights. Contact us at hello.lumellu@gmail.com with your order number and a description of the problem. We will reply within 14 days. We will provide a working file, and if we cannot fix the problem, we will refund your payment.
8. How you may use our patterns
All patterns, instructions and images are our original work and are protected by copyright. When you buy a pattern, you receive a personal licence to use it for your own stitching. You may not share, copy, resell or distribute the PDF files or their contents, in whole or in part, free or paid.
9. Personal data
We process your personal data as described in our Privacy Policy.
10. Final provisions
These terms are governed by Polish law. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live. Consumers may also use out-of-court complaint and redress procedures, for example through local consumer ombudsmen.
We may update these terms. The version published at the time of your order applies to that order.