Last updated: 11 October 2026
All Lumellu patterns are digital PDF files. They are available to download immediately after payment, so they cannot be “returned” like a physical item.
Right of withdrawal
If you are a consumer in the EU, you normally have 14 days to withdraw from an online purchase. For digital content, this right ends once delivery has begun with your consent. At checkout you agree to immediate delivery and confirm that you understand you lose your right of withdrawal once the download is available. For this reason, we do not offer refunds if you change your mind after purchase.
If something is wrong with your file
Your statutory rights remain in place. If a file is damaged, will not open, is incomplete or does not match its description, please contact us. We will send you a working file, and if we cannot fix the problem, we will refund your payment.
Before contacting us, please check that you are opening the PDF with an up-to-date PDF reader (for example Adobe Acrobat Reader) and that the download finished completely.
Download problems
If you did not receive your download link or the link no longer works, write to us with your order number and we will send your files again.
How to contact us
Email hello.lumellu@gmail.com with your order number and a short description of the problem. We are a small family studio and reply to every message, usually within a few days.